Privacy
What this site collects, and what it does not.
Who handles your data
The data controller is Kairos S.r.l., VAT 03057000998, Piazza di Soziglia 1, 16123 Genoa, Italy, which operates Teseo Rooms & Relax and Teseo Apartment. For anything concerning your data, write to info@teseogenova.com.
What this site collects
Very little. The site sets no profiling cookies, runs no analytics or tracking tools, and loads nothing from third-party domains: the typefaces and the photographs are served from here. The site is hosted by Cloudflare, which, in order to deliver the pages and protect them from abuse, processes the technical data of each request — IP address, date and time, page requested, browser type — as our provider and under its own privacy notice (legal basis: legitimate interest). We do not use them to identify you or to build profiles.
The availability calendar
When you choose your dates or open a room or apartment page, the site asks the booking system (Hostaway) for free nights and rates, through its own servers. It is a technical request like any other: only the dates and the number of guests travel. Nothing is asked of you, and nothing is stored on your device.
When you book
To book, we ask for your first name, last name, email, phone number and, if you wish, a note about your stay. We use them to register the booking, send you arrival information, register you as the law requires and issue tax documents (legal basis: performance of the contract and legal obligations). Payment takes place on a secure Stripe page (Stripe Payments Europe Ltd, Ireland): you enter your card details there and Stripe processes them under its own privacy notice; they do not pass through this site and we never see them. We share your contact details and the details of your stay with Stripe, so that the payment is linked to the booking. Once the payment succeeds, the booking is registered in Hostaway, the booking system we use as a provider, which sends the confirmation emails and the online check-in link. We keep booking data for ten years, as tax and accounting rules require. Some of these providers may also process data outside the European Union, with the safeguards set out in the Regulation (standard contractual clauses).
When you write to us
The contact buttons open WhatsApp or your email client: the message leaves from you, with whatever you choose to tell us. WhatsApp belongs to Meta and has its own privacy notice; our mailbox is on Google Workspace. We use those messages to reply and, if you book, to organise your stay.
Your rights
You can ask what data we hold, have it corrected, erased or restricted, object to the processing and ask for a copy of it (Articles 15-22 of Regulation (EU) 2016/679). Write to info@teseogenova.com. If you believe something is wrong, you may contact the Italian data protection authority, the Garante per la protezione dei dati personali (garanteprivacy.it).
Changes
If the site changes what it collects, this page changes too. Last updated: 6 October 2026.